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Level 3, 141 Camberwell Rd, Hawthorn East, VIC 3123

admin@thefinagency.com.au

Quality Donors

Quality Assurance

Impact and Exposure

Industry Advocates

call centre

Welcome & Verification Calls

At The FIN Agency our call centre team continues to interact with newly acquired donors throughout the onboarding process via verification calls and welcome calls, SMS messaging, and email series. We understand that donor relations are the core of every successful regular giving program. Nurturing these relationships for sustained, lifelong connections begins with onboarding, and we make this as easy as possible for every one of our charity clients.

call centre

Outbound Calls

We deliver high quality, successful, results based outbound tele fundraising acquisition campaigns that maximise fundraising income, build supporter loyalty and improve your growth strategies for traditional and new audiences.

call centre

Reactivation Calls

We develop campaigns to reactivate the support of people who have given to your charity in the past. Rapport can develop a campaign to contact lapsed donors and ask them to restart their regular gift. Lapsed campaigns can achieve great results and provide valuable insight into why the person lapsed in the first place and their relationship with the charity.

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our services

How Do We Reach Your Donors?

Face-to-Face Fundraising Solutions

Events / Private Sites / Residential / Business-to-Business / Corporate

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Call Centre Fundraising Solutions

Welcome & Verification calls / Outbound Fundraising / Reactivations

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Software Solutions

Our partner networks can assist to develop advanced analytics software.

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Technology Solutions

Our partner networks can develop intelligent and highly customisable fundraising POS apps designed to  signup new donors.

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Data Insight

Working with you to understand your supporters, we build a program to visualise your supporter base.

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Fundraising Campaign Planning & Strategy Development

We work closely with charity clients to understand their objectives that ensure a return on investment.

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Compliance & Best Practices

We take seriously our commitment to upholding the highest standards and protecting donors.

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Data Modelling

Data modelling allows you to most efficiently identify your next new supporter or your next best donor.

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