Welcome & Verification Calls
At The FIN Agency our call centre team continues to interact with newly acquired donors throughout the onboarding process via verification calls and welcome calls, SMS messaging, and email series. We understand that donor relations are the core of every successful regular giving program. Nurturing these relationships for sustained, lifelong connections begins with onboarding, and we make this as easy as possible for every one of our charity clients.
Outbound Calls
We deliver high quality, successful, results based outbound tele fundraising acquisition campaigns that maximise fundraising income, build supporter loyalty and improve your growth strategies for traditional and new audiences.
Reactivation Calls
We develop campaigns to reactivate the support of people who have given to your charity in the past. Rapport can develop a campaign to contact lapsed donors and ask them to restart their regular gift. Lapsed campaigns can achieve great results and provide valuable insight into why the person lapsed in the first place and their relationship with the charity.
